911 Dispatchers

A 911 dispatcher, also known as a public safety telecommunicator, is a communications worker who receives and prioritizes emergency and non-emergency calls for service. They then dispatch the calls to the appropriate service providers, such as police departments, fire departments, and ambulance services. 911 dispatchers work 24/7, including nights, weekends, and holidays, and may work shifts of 8, 10, or 12 hours .  (AI Overview)

An emergency dispatcher, also known as public safety dispatcher, 9-1-1 dispatcher, or public safety telecommunicator  receives calls from individuals who require emergency services, including police services, firefighting, and emergency medical services. Once information is obtained from the caller, the dispatcher activates the appropriate services necessary to respond to the nature of the call for help. The dispatcher also obtains and relays pertinent information to the field units to help ensure the adequacy and safety of the response. (Wikipedia)

Dispatchers are responsible for monitoring all of the communications within a specific geographic area. Public safety dispatchers are responsible for all emergency communications that occur within the jurisdiction of their department. These workers receive and document incoming calls, transmit messages to appropriate personnel, and keep logs of the daily activities of their personnel. Public safety dispatchers usually work in a police station, a fire station, or a hospital. Other dispatchers work in centralized communication centers associated with their specific company or service. (Wikipedia)

Public safety dispatchers are usually the first point of contact between emergency services and the public. When receiving incoming calls for help, these dispatchers must ascertain the nature, location, and extent of the emergency. Callers requesting emergency assistance are often in a state of heightened emotional distress, which can make it difficult to obtain the information needed to handle the call appropriately. The working conditions of a public safety dispatcher may be particularly stressful compared to others because handling a call incorrectly may delay or misdirect emergency personnel, which could result in serious injury or even death. (Wikipedia)